Refund policy

Plans are not refundable. Every child can try free sample questions before you buy, so please use them to check that PrepAcer suits your child first.

No cancellation period

A plan gives your child access to digital content straight away. When you buy, you ask for access to start immediately and confirm that you understand you lose the usual 14-day right to cancel once access begins. So we do not give refunds for a change of mind, for time your child does not use, or if a plan is no longer needed.

Faulty service and payment errors

This does not affect your legal rights. Under the Consumer Rights Act 2015, digital content must be as described, fit for purpose and of satisfactory quality. If it is not, tell us and we will try to fix it. If we cannot, you are entitled to a refund or a price reduction. We will also refund any payment taken in error, such as a duplicate charge.

To ask, email hello@prepacer.com from the address you used to buy, tell us which child's plan it was and what went wrong. This applies at any time.

How it works

• Refunds go back to the card you paid with, through Stripe. They usually reach your account within 5 to 10 working days.
• When we refund a plan, the paid access for that term ends and your child goes back to the free questions. Their progress is kept.
• Plans do not renew automatically, so there is no subscription to cancel and you will not be charged again unless you choose to buy again.

Contact

PrepAcer is a trading name of JARY LTD, a company registered in England and Wales (company number 17522627). Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU. Email hello@prepacer.com.

Last updated 15 October 2026. Back to home